FlexTech has been recognized as a top consulting firm in the 2019 Payer IT Consulting report by KLAS. FlexTech was ranked No. 2 overall, having both the largest sample size of the report and an overall score of 94.1.
FlexTech ranked highest in the Customer Experience Pillar Performance. KLAS reported, “FlexTech delivers consistently high satisfaction because of their market knowledge, experienced consultants, and ability to understand the organizations they work with, adjust their approach as needed, and meet organizations’ unique needs.” FlexTech also received significantly more client ratings, almost twice as many, as our competitors. (pg. 5)
KLAS Payer IT Consulting 2019, page 5
This report, KLAS’ first in the market, offers transparency into what payer IT consulting firms offer and their performance, including expertise and adaptability to customer needs. KLAS spoke with private health plans, provider-owned health plans, and a few government health plans. KLAS reported, FlexTech works with the largest number of payer software vendors, including (but not limited to), Cognizant TriZetto, DST Health Solutions, Eldorado, HealthEdge, and Health Solutions Plus. (pg. 11)
When asked how well FlexTech adapted to the needs of your organization, one Director stated “FlexTech has been very responsive to what I need. They have been very receptive to the things I have asked of them. They have come to the table and have brought resources that actually know the product. FlexTech doesn’t just say that their resources know the product as part of the sales pitch. I can go to the resources and tell them what I need, and they can meet my needs and do the work I need them to do.” It was also stated that several respondents noted that FlexTech avoids overcharging. (pg.13)
FlexTech is a leading information technology consulting company, offering a full range of services to managed healthcare organizations. Our services revolve around the implementation lifecycle of healthcare payer transaction systems, including system assessment and procurement, project management, configuration, and operations readiness. Our consultants average over 20 years of healthcare experience and have participated in over 250 transaction system implementation projects involving every major healthcare system. For over 30 years, FlexTech has been dedicated exclusively to solving payer problems, and has formed collaborative partnerships with the leading healthcare payer technology vendors. We continually expand our staff knowledge base with the latest tools, training, and information, enabling us to provide our clients with the most experienced and knowledgeable consultants available.
KLAS has been providing accurate, honest, and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. The scope of our research is constantly expanding to best fit market needs as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our payer and provider friends in the industry.