Operations Readiness
FlexTech utilizes a comprehensive approach to Operations Readiness by identifying business process redesign activities and opportunities, developing efficient staffing plans and identifying realistic go-live dates. This process involves all functional areas, including claims, enrollment, customer service, provider services, medical management, finance, and A/R.
Business Process Redesign
FlexTech works with clients to identify gaps between their current operational process flows and the optimal process flows required for a new system implementation. Business process re-design must take into account all functional areas such as enrollment, customer service, claims, provider services, premium billing, accounts receivable and claims payment, as these functional areas may have hand-offs to other areas. The risks and potential ROI for the identified gaps are determined. FlexTech's expertise in system implementations and business process re-design enables clients to implement the most efficient business process while maximizing their available system functionality.
During Model Office, the new business processes are integrated with system configuration to ensure a smooth implementation for all customers. Business Process Redesign continues throughout the Model Office process and Go Live implementation.
Efficient Staff Plans
FlexTech works with clients to design the most effective and efficient staff plan, to enable them to meet their implementation goals. Having the right people with the right knowledge ready to take a task to completion is the ultimate goal. Implementing a new system requires a unique combination of client staff who understand their current business set-up AND new system Subject Matter Experts, ready to share their knowledge. Identifying each client's ideal implementation staffing formula is FlexTech's area of expertise.
FlexTech also helps clients plan their upcoming staffing needs, based upon future business processes, policies and procedures. This may be an opportunity for clients to see reduction in staff, thus providing another ROI.
Go-Live
Identification of a realistic, acceptable go-live date is an art... and FlexTech has been refining this art for many years, through direct implementation efforts and by providing leadership of many small- to large-scale implementations. Without a well-planned, realistic go-live date, any implementation is certain to experience problems, resulting in a loss of confidence from senior management. To determine realistic go-live dates, FlexTech continuously evaluates the time and personnel required for completion of all tasks, including recognition of state and/or federal deadlines and inclusion of corporate strategic objectives. If senior management applies pressure to hurry the implementation, our detailed project plan serves to support the necessary timing of the implementation.
Once the Go Live date has been approved by senior management, FlexTech will assist the client with Go Live planning and implementation. This includes Model Office and dry runs of the actual system implementation. This is a critical piece of the Operations Readiness puzzle. Go Live planning identifies potential issues, resolution procedures, escalation processes, which Subject Matter Experts (SMEs) are needed, and specific department support needed for the actual Go Live date.